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Employee Spotlight – Ruby Chen

Our company is filled with incredible individuals, and our Employee Spotlight series aims to highlight the remarkable minds behind our company. 

We’re continuing our monthly series by speaking with Ruby Chen, Research and Product Strategy Technologist.

Would you please explain your role at Datacubed Health?
Certainly Jenna, my title is Research and Product Strategy Technologist. One area of work I’m in within Datacubed is designing and delivering training for the sites while also helping the sites to train the participants. I am also responsible for training our global support teams to make sure our global helpdesk provides quality support with updated study knowledge. I also work closely with our global support teams to improve the support workflows for different stakeholders, training quality and modules. I help them understand every study, from soup to nuts and answer any questions they may have. Since I am working on our Customer Success and Support team. Part of that job is also managing our helpdesk in different tiers. From there, I will triage and/or investigate and/or resolve requests. Another part of that duty is working as the point of contact with new customers once their study goes live. I work with sponsors and CROs to answer any questions about our platform and support solutions. I have other various duties, but those are the main ones I execute daily.

How did you land at Datacubed Health? Can you tell us more about your career journey?
To make a long story short, I worked on a project where we collaborated with Datacubed. I was curious to know more about the project from the viewpoint Datacubed was looking through, and luckily there was a job opening aligned with my experience, and the rest is history.

What do you like most about your job at Datacubed Health?
For me, it’s knowing that I will always learn something new each day. Whether it’s learning something new from a product standpoint or learning something new about one of my coworkers, I know I’ll always end my day gaining knowledge about something, and I love that.

What motivates you to wake up and work every day?
It depends on which day it is – ha. All jokes aside, I think my constant need to improve motivates me every day. As I mentioned before, I love learning new things, which motivates me to do better at work and in life every day.

What is something that most people don’t know about you?
I honestly love thriller/horror movies. They are some of my favorites to watch, and so many people are surprised when I tell them that.

Could you please share a quote or motto that you live by that could inspire others?
I’d have to say the quote, “Don’t think, just do,” is something I live by. We are our own best friend and biggest enemy. But sometimes the more you think about certain situations, the more confused you may make yourself, so it’s good to just execute without thinking too hard about something.

We thank Ruby for her contributions to our company over the past five years, and we’re so lucky to have her on the Datacubed Health team. Watch this space next month for another Employee Spotlight.